Refund policy

We make things a little differently at Dry Dreams — and we want to be upfront about that.

All our pieces are made on demand, especially for you. This means we don’t keep stock sitting in warehouses, and each item is produced once an order is placed. It takes a bit longer, but it helps avoid overproduction and unnecessary waste.

Because of this, our returns and refunds work slightly differently from fast-fashion stores.

Damaged, incorrect, or faulty items

If your item arrives damaged, misprinted, or incorrect, we’ve got you covered.

Please contact us within 14 days of delivery and include:

  • your order number
  • a short description of the issue
  • clear photos showing the problem

Once we review it, we’ll make it right — usually by replacing the item or issuing a refund, depending on the situation.

Returns & exchanges for size or preference

Because each piece is made especially for you, we’re unable to accept returns or exchanges due to sizing issues or a change of mind.

We know sizing matters, and we do our best to help you choose correctly:

  • detailed size guides are available on each product page
  • if you’re unsure or between sizes, feel free to reach out before ordering

We’re always happy to help you decide — just note that once an item is made, it can’t be resold or restocked.

Order cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Once production has started, we’re unable to cancel or modify the order. Timing matters here — reach out quickly and we’ll do our best to help.

Shipping issues

If your order appears lost in transit or hasn’t arrived within a reasonable timeframe, please get in touch so we can look into it with the carrier.

A note on responsibility

Dry Dreams is not responsible for:

  • incorrect addresses provided at checkout
  • items damaged after delivery due to wear, misuse, or care issues

Please double-check your shipping details and follow the care instructions included with your piece.

Questions?

If something feels unclear or you’re unsure how this applies to your order, don’t hesitate to reach out.

You can contact us at:
fru.pinter@gmail.com

We’re real people, and we’ll do our best to help.